Team Players

At 3WhiteHats we have a team of technical and creative experts ready to work with you.

Get to know the names and faces at 3WhiteHats. Each specialising in different areas of digital marketing, our team works hard to create innovative, scientific and high-performing campaigns. And we do all that in a friendly, flexible and human way too.

1 Hsiao

Ange has a wealth of experience from global media and advertising agencies across Sydney and London, and uses her diverse expertise to head up client service and account management across our client base. She drives business development within the agency, keeping everyone on their toes with new opportunities. This sweet-toothed Aussie is not only a keen foodie, but a true recycling advocate, which comes in handy when chasing up the troops.

Ange Hsiao

Client Service Director


Carrie manages all things finance-related, ensuring the accounts are accurate and organised, and financial processes are streamlined, while supporting agency growth. Fun, caring and diligent in her work, she is usually the first to arrive at the office, opening the windows wide for the day ahead, and also helps prepare Friday team lunch. At lunchtime, you’re just as likely to find her reading a book in the sunshine as perusing Falmouth’s vintage outlets, while at the weekend she’s getting active and partaking in #vanlife adventures.

Carrie McCreadie

Financial Administrator


Chris leads the Paid Media strand of the agency, heading up search and social strategies for clients; activation and reporting. His approachable nature and enthusiasm to talk things through go a long way when supporting the development of his team. With a love of making people laugh, it’s no surprise he’s dabbled in a stand-up comedy show or two, and when he isn’t delivering quick-witted puns, you’ll find him supporting a Fulham F.C game or deciding where to visit on his bucket list next.

Chris Murphy

Paid Search/Social Manager


Grace Marshall

Account Manager


Hannah has one of the most varied roles in the team. Highly organised and eco-conscious, she successfully ensures everything is shipshape across the business; making sure the office is a welcoming environment and everyone is happy. She also gets creative in the kitchen each Friday, preparing tasty team lunches. Now back from her across-the-globe travels, her life outside work is highly puppy orientated. Though when this plant-loving lady finds the time, she is also a keen festival goer and enjoys the outdoors.

Hannah Turnbull

Team Administrator


Isaac has worked alongside our directors since day one, and is now based at our Wellington office, managing and working on exciting projects for some of our biggest clients on that side of the globe. He covers a wide range of SEO needs, from content marketing, to conversion optimisation. With a passion for travel, Isaac can also be found working from Asia and, commonly, Australia, as well as making time to work on environmental projects.

Isaac Bullen

Asia Pacific Director


James works on all things Paid, across search, shopping, display and social. With a background in hospitality and events management, he has a keen eye for detail and ensuring everyone is happy which bodes well when creating targeted ads. When this well-travelled nomad isn’t cooking up a storm in the kitchen, watching the Food Network channel or enjoying a comedy podcast; he’s getting active at Crossfit or long-distance running with his next marathon in mind.

James Spencer

Paid Media Account Executive


Jon is a whizz at technical and local SEO, with experience in managing campaigns for multi-location businesses across a range of industries. He can be found on the front row of industry events and conferences, and uses his specialist skills to train and support the team. When our particularly tall (and hungry) team member, isn’t clocking up steps while listening to a true crime podcast, he’s providing the office with incessantly tricky Friday teasers and perfectly timed puns.

Jon Baglow

Senior SEO Specialist


Jordan’s creative flair and technical eye means he successfully splits his time between updating major websites and working hard on technical SEO. If ever there’s a website issue, Jordan always has an effective fix. As one of the only active footballers in the team, he keeps the office up to speed with the goings-on of 'the beautiful game', and when the day is done, Jordan can be found planning his next European weekend adventure.

Jordan Phillipps

SEO Executive


Nicky brings a wealth of experience to our Paid Media team from her previous roles as a BM and Market Risk Analyst for a major bank, and a degree in Mathematics. Her keen eye for numbers allows her to run creative targeted ads across shopping, search, display and social channels. In her spare time, Nicky loves to paint and is currently building her portfolio to exhibit her latest work. Evenings and weekends are spent by the sea, searching for new views to paint and enjoying all that Cornwall has to offer.

Nicky Oldale

Paid Media Account Manager


Polly focuses on creative onsite and offsite SEO campaigns, working closely with bloggers and publications to nail a story. With a background in social marketing, she leads our online presence, as well as crafting social strategies for our clients. Now a qualified Reiki practitioner, and sporting a rival selection of crystals, Polly adopts a holistic approach to all that she does and has a keen interest in wellbeing both in and out of work.

Polly Bolitho

Senior Content & Outreach Executive


Rob heads up the technical team, delivering tailored SEO projects and supporting ongoing campaigns. His well of industry wisdom and easy-going nature makes him a great internal trainer for our newbies, and go-to for the team. Rob’s idea of downtime is a podcast or two, and uptime; a very speedy lunchtime run trying to beat his PB on Strava!

Rob Barnes

SEO Manager


Ryan is part of the front end web development team, working with some of our largest clients and various international projects, using his technical skills to create web pages and implement key updates, big and small. This logical thinker is not afraid to think outside the box, though is just as effective inside it while on the football pitch, where he keeps up his top striker status. When back in the office, Ryan is known for his lively ability to get a group together for a food-related outing.

Ryan Weeks

Front End Developer


Thomas specialises in the technical side of SEO, maximising performance for clients’ websites by ensuring compatibility with search engines. With elite skills in all things technical, he has become a go-to for queries big and small within the team. His love of a spreadsheet or poll comes in handy when organising fun team activities, and when he's not entertaining the office with his witty banter and Spotify playlists, he’s fast becoming fluent in his weekly Spanish lessons.

Thomas Cox

SEO Specialist


Tom is often found globetrotting to visit clients, talk strategy or deliver training, as well as supporting the team with everything from comms, to pitches and proposals. Though he spends a lot of time in the big city, his idea of a perfect meeting is one that takes place on a paddleboard. When he’s not directing all things creative, he’s busy out to sea as navigator for RNLI Falmouth. This social butterfly is also a descendant of the famous bridge builder Thomas Telford!

Tom Telford

Managing Director


Will has been working in digital marketing for over 15 years and heads up delivery at 3WhiteHats, ensuring our processes and output are at the forefront of industry changes and best practices. Will is often the leader when it comes to getting the gang together for lunchtime outings, and is a keen golfer and climber outside of the office.

William Julian-Vicary

Strategy & Innovation Director

Tap into our knowledge

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Simple ways to promote office sustainability

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9 tips for mobile marketing success

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A marketer’s guide to mobile-first indexing

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2 years ago

Choosing to challenge for International Women’s Day

This year the theme of International Women’s Day is #ChooseToChallenge which is based on the idea that a challenged world is an alert world. In light of this day, our wonderful team members and women in 3WhiteHats, have decided to discuss how they choose to challenge themselves.

2 years ago

The step-by-step guide on how to prepare for Google's Page Experience update

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2 years ago


We now have offices popping up in the UK. Alright!